Genial Helpdesk

This Tool provide to maintain Post-sales support. This solution enables to generate ticket and track it’s activity. Moreover, we can generate AMC Quotation and send to the customer.

Functions and Futures:

Admin and Security

  • Configure multiple Branch and their department
  • Configure operational region
  • Configure User and their access

Helpdesk

  • Configure product category and it’s special field
  • Create and maintain Customer and contact
  • Configure price book and assign to user
  • Prepare AMC quotation and maintain it’s revision
  • Receive and assign ticket to executive
  • Ticket execution with Item replacement
  • Analysis to be provided to improve customer satisfaction
  • Auto email are schedule to improve close communication

Awesome dashboard and user friendly solution which enables user to perform day to day activity.

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